EdEase

Privacy Policy

Last Updated: 17-Sept-2024

1. Introduction

At EdEase ("we", "us", or "our"), we are committed to protecting the privacy and security of our users ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, applications, and any related services (collectively, the "Service").

2. Information We Collect

We may collect various types of information from and about users of our Service, including:

2.1 Personal Information

Information that can be used to identify you personally, such as your name, email address, mailing address, phone number, and payment information ("Personal Information").

2.2 Student Data

As part of providing the Service to educational institutions and teachers, we may collect data related to students ("Student Data"), including but not limited to:

  • Student names and identification numbers.
  • Academic performance and assessment data.
  • Attendance records and behavioral data.

2.3 Usage Data

Information about your interaction with the Service, such as:

  • IP address and device identifiers.
  • Browser type and operating system.
  • Pages visited and time spent on the Service.
  • Referral sources and search queries.

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and improve the Service.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 To Provide and Maintain the Service

Using your information to deliver the functionalities of the Service, including processing transactions, authenticating users, and providing customer support.

3.2 To Personalize User Experience

Customizing content and recommendations to enhance your experience with the Service.

3.3 To Improve the Service

Analyzing usage data to understand how the Service is used and to develop new features and improvements.

3.4 Communication

Sending you updates, newsletters, marketing materials, and responding to your inquiries and feedback.

3.5 Compliance and Legal Obligations

Using your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing Personal Information

We process your Personal Information based on the following legal grounds:

  • Consent: Where you have given explicit consent for a specific purpose.
  • Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligations: Compliance with legal requirements.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights.

5. Disclosure of Your Information

We may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

  • Payment processing and billing.
  • Data hosting and storage.
  • Email and communication services.
  • Analytics and marketing services.

5.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Regular security assessments and audits.
  • Access controls and authentication mechanisms.
  • Employee training on data protection best practices.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Account Information

We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Service.

7.2 Student Data

Student Data is retained for the duration of the contractual agreement with the educational institution and is deleted or anonymized upon termination, unless otherwise required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure that appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Protecting the privacy of children is especially important. Our Service is intended for use by educational institutions and teachers.

9.1 Compliance with COPPA and FERPA

We comply with the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) in the United States, as well as other applicable laws and regulations.

9.2 Parental Consent

Educational institutions and teachers are responsible for obtaining verifiable parental consent before providing us with Student Data.

10. Your Rights and Choices

You have certain rights regarding your Personal Information, subject to local data protection laws. These may include:

10.1 Access and Correction

You have the right to access the Personal Information we hold about you and to request corrections if it is inaccurate or incomplete.

10.2 Data Portability

You may request a copy of your Personal Information in a structured, commonly used, and machine-readable format.

10.3 Deletion

You may request that we delete your Personal Information, subject to certain exceptions provided by law.

10.4 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Please note that you may still receive transactional or account-related communications.

10.5 Withdraw Consent

If we are processing your Personal Information based on your consent, you have the right to withdraw that consent at any time.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. This may include:

  • Understanding and saving user preferences for future visits.
  • Compiling aggregate data about site traffic and interactions.
  • Providing customized content and advertising.

You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of the Service.

12. Third-Party Services and Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

13.1 Notification of Changes

We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

13.2 Continued Use

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

14. Data Protection Officer

We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing questions related to this Privacy Policy. If you have any questions or concerns, please contact the DPO using the contact details provided below.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

16. Jurisdiction-Specific Provisions

Depending on your location, additional privacy rights and disclosures may apply.

16.1 European Economic Area (EEA) Residents

If you are a resident of the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to restrict or object to our processing of your Personal Information.
  • The right to lodge a complaint with a data protection authority.

16.2 California Residents

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what Personal Information is collected, used, shared, or sold.
  • The right to request deletion of Personal Information.
  • The right to opt-out of the sale of Personal Information.

17. Data Breach Notification

In the event of a data breach that compromises your Personal Information, we will notify you and relevant authorities in accordance with applicable laws.

18. Consent to Processing

By providing Personal Information to us, you consent to the collection, use, and disclosure of such information as described in this Privacy Policy.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of New South Wales, without regard to its conflict of law provisions.